At Heise Flow, we are committed to offering high-quality, genuine products sourced from reputable brands including Kate and Laurel, StyleWell, Malden International Designs, and Melannco. As an authorized reseller, our warranty support is based on the policies and coverage provided directly by the respective manufacturers of the products we sell.
1. Manufacturer’s Warranty Coverage
All warranties for items purchased through Heise Flow are provided and fulfilled by the product’s original manufacturer. This means:
We do not create or extend any warranties beyond what is issued by the manufacturer.
The warranty terms, duration, and coverage vary by brand and product.
Typical warranties may cover manufacturing defects in materials or workmanship under normal use.
Please refer to the product documentation or the manufacturer’s official website for detailed warranty terms specific to your item.
2. How to Make a Warranty Claim
If you believe your product is defective and may be eligible for warranty coverage:
Review Manufacturer’s Policy
Locate the warranty documentation included with your product or visit the brand’s official website for warranty guidelines.Gather Proof of Purchase
You’ll need a copy of your order confirmation or receipt from Heise Flow as proof of purchase.Contact Manufacturer Support
File a warranty claim directly with the product’s manufacturer. Most brands offer customer service hotlines, support forms, or online claim portals.Need Assistance?
If you require help contacting the manufacturer or locating warranty resources, feel free to reach out to our support team. While we are not responsible for warranty fulfillment, we are happy to assist in connecting you with the appropriate party.
📧 Email: support@heiseflow.website
📞 Phone: +1 (215) 916-5141
3. What is Not Covered
While each brand’s policy may differ, warranties generally do not cover:
Damage caused by misuse, accidents, or unauthorized modifications
Normal wear and tear
Cosmetic damage (e.g., scratches, dents)
Products used for commercial or institutional purposes
Damage resulting from failure to follow the manufacturer’s instructions
4. Disclaimer of Additional Warranties
Heise Flow does not make any additional warranties, either express or implied, including but not limited to:
Warranties of merchantability
Warranties of fitness for a particular purpose
Warranties of non-infringement
All products are sold “as-is” and “as available,” subject only to the warranties provided by their manufacturers.
5. Responsibility of the Customer
As a customer, you are responsible for:
Reading and understanding the warranty terms that apply to your product.
Keeping your purchase records and product packaging when possible.
Contacting the manufacturer in a timely manner should an issue arise.
6. Warranty Transferability
Most warranties apply only to the original purchaser and are not transferable unless explicitly stated by the manufacturer. If you plan to gift or resell your product, please check with the manufacturer regarding transfer policies.
7. Our Role as Reseller
As an authorized reseller, Heise Flow:
Ensures that all products sold are new and sourced from authorized distributors.
Assists customers in locating and understanding their warranty rights.
Does not process or approve warranty claims directly.
8. Contact Us
If you have questions about a product warranty or need help initiating a claim with the manufacturer, please contact us:
Heise Flow
2138 Kentwood Dr, Lancaster, PA 17601
📧 Email: support@heiseflow.website
📞 Phone: +1 (215) 916-5141