At Heise Flow, we’re committed to delivering your home decor products safely, securely, and on time. We work closely with our shipping partners and trusted suppliers to ensure your order arrives in perfect condition. Please read our shipping and delivery terms carefully before placing your order.
1. Shipping Locations
We currently ship to all 50 U.S. states, including Alaska and Hawaii.
We do not ship internationally at this time.
2. Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.
Please note:
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Orders placed on weekends or holidays will be processed the next business day.
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Some products may require additional processing time based on manufacturer or supplier availability.
3. Shipping Methods and Estimated Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5–7 business days |
| Expedited Shipping | 2–3 business days |
| Priority Shipping | 1–2 business days |
Delivery times are estimates and may vary depending on your location and the carrier’s service level. Delays caused by weather, carrier backlogs, or supply chain issues are beyond our control.
4. Shipping Rates
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Some items may qualify for free shipping, which will be clearly indicated on the product page.
5. Tracking Your Order
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can track your shipment directly from the email or through the “Track My Order” page on our website.
If you do not receive a tracking number within the expected timeframe, please contact us at:
📧 support@heiseflow.website
📞 +1 (215) 916-5141
6. Partial Shipments
Some orders may arrive in multiple shipments if:
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Items are sourced from different suppliers
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Some items are delayed or backordered
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Large or bulky items require special shipping arrangements
You will be notified if your order will ship in separate packages.
7. Delivery Issues
If your package is marked as delivered but you haven’t received it:
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Check around your property and with neighbors
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Contact the shipping carrier for delivery confirmation
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If still unresolved, email us at support@heiseflow.website within 3 business days of the marked delivery date
We’ll work with you and the carrier to resolve the issue as quickly as possible.
8. Damaged or Lost Items
If your item arrives damaged, please notify us within 5 business days with clear photos of the packaging and product. In case of lost or undelivered items, we’ll open an investigation with the carrier and update you on next steps.
9. Furniture and Oversized Items
Some larger products—such as frame sets or home decor from brands like Kate and Laurel, StyleWell, Melannco, or Malden International Designs—may require special freight or white-glove delivery. In these cases:
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Delivery times may be longer than standard shipping
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You will be contacted to schedule a delivery window
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Additional handling fees may apply (clearly stated at checkout)
10. Contact Information
For questions regarding shipping and delivery, feel free to reach out:
Heise Flow
2138 Kentwood Dr
Lancaster, PA 17601
📧 Email: support@heiseflow.website
📞 Phone: +1 (215) 916-5141