FAQs

Yes, most frames come pre-assembled or with easy-to-follow instructions for quick assembly and hanging. Hardware is typically included for wall mounting.

Yes, Heise Flow is an authorized reseller of all the brands we carry. All products are sourced directly from licensed manufacturers to ensure authenticity and quality.

Currently, Heise Flow caters to individual consumers. For bulk or wholesale inquiries, please contact our support team at support@heiseflow.website for further assistance.

Yes, we accept returns on unused and undamaged products within the return period as specified in our Refund and Return Policy. Please ensure the frame is in original packaging.

Most of our picture frames come with a protective front made from glass or acrylic, depending on the brand and model. Specific product details are provided on each product page.

At this time, Heise Flow does not offer personalized or custom frame services. We focus on providing high-quality, ready-made frames from our partner brands.

Shipping times vary depending on your location, but generally, orders are processed within 1-2 business days and delivered within 5-7 business days in the continental U.S. Please refer to our Shipping and Delivery page for more details.

If your order arrives damaged, please contact us immediately with photos of the damage. We will assist you with a replacement or refund according to our Return Policy.

We offer a variety of picture frames including natural wood sets, matted gallery wall frames, black Manhattan-style frames, and white ledge frame sets from trusted brands such as Kate and Laurel, StyleWell, Malden International Designs, and Melannco.

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